By placing an order, You confirm that You have read, understood and accepted these following policy.

Returns

Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Consumable products
  • Downloadable software products
  • Some health and personal care items

IMPORTANT: All of the return items/packages without our acknowledgement will not be acceptable. We will not be able to offer any refund.

To complete the return request, there will be required actions below:
- All of the receipts or proof of purchase need to be available.

- Contact our Support Team via Support@timomoshop.com to notify us about your return request. A specific return address will be provided. Please DO NOT send your purchase back to the manufacturer.

Kindly be informed that no pre-paid shipping label.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@timomoshop.com

Cancel order

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

Other than that, the cancellation request cannot be fulfilled.

You can only change order information (size, color, address) within 12 hours from purchasing time of the same day.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

If the return is caused by the consumer, consumer should be responsible for the shipping fee.Thespecific fee should be based on the express company you choose. If due to our reasons,the goods received are damaged or not correct,and the consumer is not required to bear the shipping fee for this reason.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@timomoshop.com

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